How does Outdoorsy work if I want to rent an RV?

We’re a company of passionate people unlocking the outdoors. When you want to rent an RV with us, you won’t be renting a bland RV from some fleet. Rather, you’ll be renting a wonderful and unique rig from a person who loves the outdoor lifestyle. 

How do I book a vehicle?

The rental process is intuitive and works like many car and hotel reservation sites. Start by visiting https://www.outdoorsy.com and entering the desired location and dates.

Browse your RV options on the results page, and use the filters to refine your search. You can view any listing to see available add-ons, amenities, photos and vehicle descriptions. When you’re ready to reserve, make sure you’ve created an account on Outdoorsy, then click on “Request Booking” and tell the owner a little bit about yourself and your plans. We suggest submitting 1 or 2 more requests in case your first choice isn’t available.

While waiting for a response, be sure to upload your driver’s license for the driver verification process and complete your profile. Once you receive a confirmation, you’ll need to log back into Outdoorsy to finalize and pay the reservation deposit. This is a good time to look over all the fine print (i.e. restrictions, cancellation policies, etc.) so there are no surprises.

Stay in touch with the owner leading up to your departure, since they’ll likely be a great resource for RV info and trip suggestions.  Take the opportunity to clarify the finer points of the rental with the owner, like:

• Add on services, such as delivery, set-ups, one-way trips
• Generator and/or mileage fees and rules
• Pet policies
• Rentals over one month
• Pick-up and drop-off times and locations
• Extending or canceling a booking
• What to do if you have an emergency on the road

How do I know the RV owners on your site are genuine? 

Our community thrives on transparency, honesty, and accountability. That’s why we try to collect as many ratings and reviews as possible to give renters insight into each owner. By reading all reviews for the owner you want to rent from and asking that owner detailed questions about your trip, you’ll ensure your rental is exactly what you expect.

At what point can I see the RV owner’s address?

You’ll see the full address for RV pickup when the reservation is confirmed on our platform. Until then, only the city/state are displayed.

What if there’s an issue with the rental?

Our owners are great folks who do all they can to make sure the pictures and descriptions they have for their RV are 100% accurate. As a renter, the RV you pick up should be exactly what you expected based on the online listing.

In the rare event that you find something amiss when you pick up your RV rental, we do everything we can to help you out. 

For example, if the RV condition doesn’t match the description (including cleanliness), if the RV is not in a safe and roadworthy condition, or if the RV or any of its components are not working as expected at any time during your trip, please reach out to Outdoorsy Customer Support at 877.723.7232

Along with notifying us, please take photos and/or videos of any visible defects. 

NOTE: Any refund requests or damage disputes submitted after the trip has concluded may be denied if Outdoorsy and the owner were not given notice of the issue(s) at the time they were discovered and if the renter did not properly document the issue.

How many people are allowed to drive the vehicle?

There isn’t a limit to the number of drivers, but each driver must pass our driver verification process, and a Protection Package must be purchased for the renter to be covered by Outdoorsy’s insurance policy. 

The primary renter who registers and agrees to the Outdoorsy Terms and Conditions is ultimately responsible for any additional drivers insured through Outdoorsy’s policy as well.

What if I want to extend my reservation?

If anything changes with your original trip dates, either prior to or during the trip itself, contact the owner immediately to get their approval.

If the owner approves of the date changes, you can click “suggest new dates” in your renter Dashboard and send them over to the owner to approve. The owner can also do this in their Dashboard.

NOTE: The date change is not confirmed until the date change is suggested and approved on your renter dashboard. Once this occurs, you will see the revised dates show up on the booking. 

If you are in the middle of a booking when changes need to be made, contact both the owner and Outdoorsy’s support team at [email protected].

What if I need to cancel my reservation?

If you need to cancel your reservation, notify the RV owner and familiarize yourself with their cancellation policy. Outdoorsy upholds all owner cancellation policies as set on their listings.