Reviews

13 Bewertungen

(4.3)

Robbin N.

5Mai 2024

Arturo V.

5Mai 2024

Henry was responsive and friendly at all hours.

Christian G.

5November 2021

Syed H.

5September 2021

Henry is an amazing host. Very friendly and helpful. Any question I had he was always quick to respond. The RV is kept in a very good condition. Would definitely recommend anyone to book with Henry. Thank you for letting me rent your RV for an amazing experience.

Hilary D.

5August 2021

Henry was great! Responded quickly throughout the whole process.
Even helped us on the road when we had an (operator error) issue with the AC. Thanks for a great trip to Yosemite!

1 Foto eingereicht von Hilary D.

Marisela G.

5Dezember 2020

Henry was super friendly and great to deal with. Was always available every time I had questions.

Joel W.

4Oktober 2020

Henry was very helpful and accommodating.

Till L.

3Oktober 2020

The RV is a great size for my wife and I, an we had a very nice 6 nite trip in it. It drove well and most of the systems worked great. However, the interior and exterior were not very clean, the upholstery is worn, and the toilet was loose. The sewer smell on the way home was horrible. One burner on the stove didn't work, and the ignitor was broken. The big burner worked fine but had to be lit with a match. The bed was firm but OK. There is no vehicle manual, which made operating some of the systems challenging. Henry is very nice, but didn't seem to know a lot about the details of operation. The refridgerator didn't appear to work when the RV was dropped off, and he just said it worked the last time. I did some research, and discovered the the fridge only works if the rig is level. There are no levelers included, so I made my own. I also discovered that there is a house battery shutoff, which can prevent a dead battery if you accidentally leave a light or TV on. There is nothing hooked up to the TVs, and the remotes dont work, so I could not connect anything and watch TV or movies. I am disappointed, as at 350 per night, plus diesel and LP costs, I expected a much better rig. Next time, I will rent from Cruise America, which is half the cost and has better support.

Antwort von Henry

You are amazing man, Till. I will fix all things you mentioned. Just so you know: you delivered me RV with a lot of poop in it and thats why it smelled. I very suprised. After your delivery i went to dump station and cleaned it and there is no smell anymore. Also you delivered it super durty. I dont know where did you drive it, but you used looks like off road a lot. Also, i have manual in RV - so it was in one of storage - you just needed to call me and ask. I told you , - call me anytime and ask. I always online and respond. I wish you amazing trips with Cruise America for your next time travel. You are great guy. I wish you wonderful lifetime. Thank you for renting my RV.

Paul G.

5September 2020

Henry was great!
I had never driven an RV before so had many questions. Henry was quick on the reply whenever I texted him!
The RV lived up to its listing. It was comfortable, roomy, and very cool. We cooked several meals in it which was easy.
Thank you Henry!!

Paul P.

5August 2020

Great first time experience, Henry was a great host!

Josh S.

5August 2020

Henry’s RV was immaculate, beautiful, and stocked with everything we needed. It drove like a dream. We loved the diesel gas mileage and the layout of Henry’s is perfect for our family of 4. The best part of the whole thing though was Henry. He’s super nice and communicates well and often and made the whole experience so easy for us. Any questions we had about the RV he answered immediately. Felt like he was our virtual guide haha. Anyways, whoever left a bad review for this vehicle and this wonderful host is clearly insane. Thank you Henry!!! We loved our trip !!!

Bernd S.

3August 2020

We rented Henry's Rv for a road trip to the National Parks of the Western US. Henry was very responsive and easy to work with. He responded promptly to any questions we had as first timers before and during our trip. Pick up and drop off was easy and the RV did its job for us.

Nicole L.

1Juli 2020

I’ve waited a good 10 days, waiting to hear back from Henry about the issues I will share with the community. I’ve asked for a full or partial refund in light of the major issues we encountered; but I have yet to hear back from him. I doubt that I will.Within 20 minutes of our trip, we experienced a blown tire due to its clear and present overuse (bald tread); we wait 5 hours for 3 new tires to be replaced on entire left side of camper, as the guys that that came to change the blown tire identified all tires on the left side as dangerous and unsafe to be driving on. Obviously, the maintenance and check up on these tires were not taken on by the owner as outlined in Outdoory’s owner policies. Not only was this a huge potential danger to our family with two children, it was a major inconvenience for us to take on after only 20 minutes of driving the camper. We lost an entire day of vacation and gained an extreme headache with kids and dog in tow. Also, the owner was difficult to get in touch with during this time. It took us 2 hours to reach him and then another houHe did end up agreeing to replace all three tires, and paid for them to be fixed, but this should have been done on his own time BEFORE handing over to our family for our trip.

Chris O.

5Juni 2020

Wow!!! Henry was absolutely wonderful to work with. This was my first time driving an RV and Henry took the time to show me how it worked. He is such a nice person and his RV is amazing. We got so many compliments about it during our trip. I highly recommend renting from Henry.