4.7
Outdoorsy MitgliedGastgeber seit August 2017
100 % AntwortquoteAntwortet normalerweise innerhalb eines Tages
About Adrian duCille's RV rentals
Hi - My RV adventures began 20+ years ago with a hybrid trailer, quickly evolving into travel trailers & fifth wheel RV fun. Most recently, we've invested in a super comfy Grand Design Imagine with all the bells & whistles. Looking forward to sharing with the Outdoorsy community when we're not enjoying her ourselves! Happy Camping!
4.7
Outdoorsy MitgliedGastgeber seit August 2017
100 % AntwortquoteAntwortet normalerweise innerhalb eines Tages
Erinnerungen, die während Reisen mit dem Freizeitmobil von Adrian duCille entstanden sind
Mike S.
5Oktober 2024
This is the 3rd time I have rented this camper, and I hope I rent it another dozen times... It tows very well with my F-250. Adrian is an excellent host who is very detailed with camper particulars on pickup and is helpful on hooking it up to your tow vehicle. He also communicates well during the trip and answered a couple of minor questions I had. He is also reasonably flexible on pick-up and delivery hours..Thanks again Adrian!!
Mike S.
5Oktober 2022
This is the 2nd time renting this trailer and Adrian has been great both times. He is flexible, thorough in explaining how to use it, extremely helpful in hooking up the hitch, and very responsive to messages. I hope I can rent it again.
Taylor P.
5Juli 2022
Adrian was unbelievably accommodating and a pleasure to work with. He delivered the RV right to our location, cleaned and ready for our stay. He was so communicative, and was so easy to get a response from. We'll definitely be renting from him again!
Antwort von Adrian
Thanks, Taylor! So happy we were able to help. It was truly a pleasure meeting you and the pups, and hope you'll keep in touch. Be well!!
Mike S.
5Oktober 2021
Great 3-day rental with Adrian and his beautiful camper trailer. He was very flexible on pick-up/drop-off times, and like any owner appreciates good communications. He was quick to answer texts in the middle of the trip. The camper was very clean and was a great base camp for our group. The kitchen had the right amount of stuff (utensils, pots/pans, paper goods, etc.) to augment what I brought. At pick-up Adrian was very thorough at going through how to hitch-up and operate the camper. Overall a great experience and I hope I rent it again next year.
Antwort von Adrian
Thanks so much Mike! Happy that you enjoyed & hope we see you next season!!
Kelly L.
1August 2021
We picked up the trailer and the owner said that everything was in shipshape but yet the tail light in the back left was not working, the tires needed air, my partner was shocked by the stabilizer. The RV was electrified by the short in the circuit. The lights were flickering inside the cabin on several occasions. In addition, the TV fell off the wall, as did the bungee cord holding it on and there is no remote for the TV in the bedroom.Adrian threaten to take our deposit saying that the septic tank was full, the water tank was full, and that we didn’t notify him of our location when we told him we were running a little late due to traffic and being pulled over because of the tail light and we told him we were going to be there he acted like he didn’t know where we were even though we sent Google maps of our location. We emptied the septic tank at the end of the trip Prior to returning it.He was searching for something to report to take our deposit away before we had even got there. Because he’s a manipulative opportunist. Then he didn’t say anything when I was with my partner but then as soon as my partner was in another area he cornered me alone to say that he was going to have to take the deposit from us.These electrical goblins ironically appeared out of nowhere right after we picked up the trailer. I said to him why are you taking our deposit when several things were broken and missing before we picked it up. Not to mention when we opened up the camper Pineneedles and acorns appeared out of nowhere prior to us even getting inside the trailer. He said he had a professionally cleaned before our trip?The most important thing that scared us the most was the fact that my partner got shocked by Adrian’s RV and he could’ve gone into cardiac arrest at that point and died. End of story. And this guy wants to take our deposit back?
Antwort von Adrian
Facts:
- I did NOT charge your security deposit for waste tanks being full, as I confirmed you returned the RV with tanks emptied (I took RV to local dump station on my way to deliver to next renter - nothing came out when I opened the valve).
- I had a certified RV tech inspect the RV Tuesday 8/10 (2 days after your return). There was no electrical issue - you had somehow tripped the GFI breaker on the outlet in the bathroom. There was no 'live electricity' outside of the RV wiring.
- I have video evidence that the left rear brake / turn signal light is functioning correctly (I plugged the RV into MY tow vehicle after you returned the RV). The issue was with YOUR TOW VEHICLE. I submitted this date/time stamped video evidence of the functioning light to Outdoorsy Customer Support on Monday 8/9 at 1:55pm EDT after having spoken with Riley @ Outdoorsy Customer Support.
- You did NOT send Google Maps info to me - I don't believe the Outdoorsy platform allows that and WE ONLY COMMUNICATED VIA OUTDOORSY PERSISTENT CHAT- Outdoorsy Customer Support has full access to the persistent chat (Outdoorsy website and Outdoorsy mobile app) and there is NO reference to your GPS/Google Maps location in ANY of your communications.
- I addressed my concerns / security deposit charges with YOU, Kelly, because YOU are the renter - the rental agreement is in YOUR name.
The following is the written summary of events I provided to Outdoorsy Customer Support (via email 1:55pm EDT) on Monday 8/9/2021:
Hello Outdoorsy Support Team – I had an online chat this morning with Riley, who advised me to send email w/ my supporting documentation re: poor experience w/ renter for most recent booking – Booking ID 3286710.- Renter was 3.5hrs late picking up RV on 7/31/2021
o Renter contacted owner ~6am 7/31 to confirm 3pm pickup time
o Renter contacted owner 2:50pm 7/31 to advise "running a little late – be there by 6pm"
o Renter (Don) arrived 6:30 pm
- Renter was 4.5 hrs late returning RV on 8/7/2021
o Renter contacted owner 9:37am 8/7/2021 to advise ‘ we will be there closer to 1pm - pulled over due to rear light not working’
o Renter contacted owner 1:17pm to advise ‘traffic keeps coming and we are delayed’
o Owner replied 1:20 pm requesting ETA, renter advised “Don will send it. 3pm.”
o Renter arrived to return RV at 3:36pm
- Remote control for bedroom TV missing at return 8/7/2021 - PHOTOS @ PICKUP PROVE THAT THE REMOTE CONTROL WAS IN THE DRAWER IN THE BEDROOM.
- Renter advised that bedroom TV had ‘fallen off the wall’ in transit – expressed concern that the RV dealer was not thorough when mounting the TV
o Owner will address w/ RV dealer – will not charge renter’s security deposit for this item at this time but may later request compensation from renter if it’s determined that renter in any way misused / mishandled tv mount resulting in malfunction.
- Trash not emptied at return 8/7/2021 – see photo uploaded via Outdoorsy app (I did not charge renter's security deposit for this item).
- Fireworks, prescription medication, file folder, video game components, headphones left in bedroom drawers / closets***** -- see photo(s) uploaded via Outdoorsy app
o Owner found these items prior to renter departing from RV return & advised renter to immediately remove all personal belongings
o Fireworks are illegal in the Commonwealth of Massachusetts and should NOT have been transported in my RV at any time!**** Rear brake/turn signal light issue******
- Left rear brake/turn signal light did not function when connected to renter’s tow vehicle (2021 GMC Sierra 3500) at pickup 7/31/2021
o Renter arrived 3.5hrs late to pickup RV (thus past business hrs) & when we discovered light was not functioning, renter agreed to take RV ‘as-is’, as owner unable to get an RV technician to investigate after business hours (on a Saturday). Owner suggested that issue was likely with Renter’s tow vehicle as owner had tested all lights / signals at 11am Sat 7/31 w/ owner’s tow vehicle (2017 Ford F150) and found all lights / signals to be functioning correctly
o Owner tested all lights / signals after RV was returned 8/7 using owner’s tow vehicle and found all lights / signals to be functioning correctly. See attached videos (date/time stamped) to document lights / signals functioning correctly (4:40pm – 4:50pm 8/7/2021). This points to the issue having been with renter’s tow vehicle.****Electrical issue/concerns*****
- At RV return, renter complained of interior light flickering and of (Don) receiving a ‘shock’ when attempting to operate the switch for rear stabilizer jacks.
o Owner is not aware of any issues / has had zero complaints about electrical issues in the RV from other renters. Owner has no information re: electrical setup / potential electrical issues at renter’s camp site(s).During RV return, renter (Kelly) began raising concerns w/ ‘electrical issues’ only once I expressed concern w/ renter’s (poor / lack of) communication, late pickup, late return. She stated that she would likely leave a negative review on Outdoorsy, at which point I advised that she should take whatever actions she deemed appropriate and that I will respond accordingly via the Outdoorsy platform.Outdoorsy Team - I ask that you please confirm receipt of this email & attached evidence and agree to share w/ renter when & if required. I plan to advise renter that I have submitted video evidence of functioning rear brake/turn signal lights as well as documentation of my poor experience, so I expect the renter may contact you with a request to review the evidence & documentation which I have submitted.Looking forward to your response.Thanks,Adrian duCille***********Outdoorsy Customer Support confirmed receipt of my email & responded @4:02 pm Monday 8/9/2021 as follows:Hello Adrian,I hope this email finds you well.My name is Janal from Outdoorsy customer support, and I am happy to help!I apologize for the inconvenience this may have caused and for the poor experience you had with this renter. I see that you have already claimed a portion of the security deposit. Thank you for sending in the requested information. I have issued a credit to your account in the amount of 50.00 that can be applied to your service fees. I would suggest that you leave the renter an honest review while we review the information you have sent in.If you need further assistance please do not hesitate to contact us back!Kind Regards,
Janal
Customer Supp[phone number removed]
- I did NOT charge your security deposit for waste tanks being full, as I confirmed you returned the RV with tanks emptied (I took RV to local dump station on my way to deliver to next renter - nothing came out when I opened the valve).
- I had a certified RV tech inspect the RV Tuesday 8/10 (2 days after your return). There was no electrical issue - you had somehow tripped the GFI breaker on the outlet in the bathroom. There was no 'live electricity' outside of the RV wiring.
- I have video evidence that the left rear brake / turn signal light is functioning correctly (I plugged the RV into MY tow vehicle after you returned the RV). The issue was with YOUR TOW VEHICLE. I submitted this date/time stamped video evidence of the functioning light to Outdoorsy Customer Support on Monday 8/9 at 1:55pm EDT after having spoken with Riley @ Outdoorsy Customer Support.
- You did NOT send Google Maps info to me - I don't believe the Outdoorsy platform allows that and WE ONLY COMMUNICATED VIA OUTDOORSY PERSISTENT CHAT- Outdoorsy Customer Support has full access to the persistent chat (Outdoorsy website and Outdoorsy mobile app) and there is NO reference to your GPS/Google Maps location in ANY of your communications.
- I addressed my concerns / security deposit charges with YOU, Kelly, because YOU are the renter - the rental agreement is in YOUR name.
The following is the written summary of events I provided to Outdoorsy Customer Support (via email 1:55pm EDT) on Monday 8/9/2021:
Hello Outdoorsy Support Team – I had an online chat this morning with Riley, who advised me to send email w/ my supporting documentation re: poor experience w/ renter for most recent booking – Booking ID 3286710.- Renter was 3.5hrs late picking up RV on 7/31/2021
o Renter contacted owner ~6am 7/31 to confirm 3pm pickup time
o Renter contacted owner 2:50pm 7/31 to advise "running a little late – be there by 6pm"
o Renter (Don) arrived 6:30 pm
- Renter was 4.5 hrs late returning RV on 8/7/2021
o Renter contacted owner 9:37am 8/7/2021 to advise ‘ we will be there closer to 1pm - pulled over due to rear light not working’
o Renter contacted owner 1:17pm to advise ‘traffic keeps coming and we are delayed’
o Owner replied 1:20 pm requesting ETA, renter advised “Don will send it. 3pm.”
o Renter arrived to return RV at 3:36pm
- Remote control for bedroom TV missing at return 8/7/2021 - PHOTOS @ PICKUP PROVE THAT THE REMOTE CONTROL WAS IN THE DRAWER IN THE BEDROOM.
- Renter advised that bedroom TV had ‘fallen off the wall’ in transit – expressed concern that the RV dealer was not thorough when mounting the TV
o Owner will address w/ RV dealer – will not charge renter’s security deposit for this item at this time but may later request compensation from renter if it’s determined that renter in any way misused / mishandled tv mount resulting in malfunction.
- Trash not emptied at return 8/7/2021 – see photo uploaded via Outdoorsy app (I did not charge renter's security deposit for this item).
- Fireworks, prescription medication, file folder, video game components, headphones left in bedroom drawers / closets***** -- see photo(s) uploaded via Outdoorsy app
o Owner found these items prior to renter departing from RV return & advised renter to immediately remove all personal belongings
o Fireworks are illegal in the Commonwealth of Massachusetts and should NOT have been transported in my RV at any time!**** Rear brake/turn signal light issue******
- Left rear brake/turn signal light did not function when connected to renter’s tow vehicle (2021 GMC Sierra 3500) at pickup 7/31/2021
o Renter arrived 3.5hrs late to pickup RV (thus past business hrs) & when we discovered light was not functioning, renter agreed to take RV ‘as-is’, as owner unable to get an RV technician to investigate after business hours (on a Saturday). Owner suggested that issue was likely with Renter’s tow vehicle as owner had tested all lights / signals at 11am Sat 7/31 w/ owner’s tow vehicle (2017 Ford F150) and found all lights / signals to be functioning correctly
o Owner tested all lights / signals after RV was returned 8/7 using owner’s tow vehicle and found all lights / signals to be functioning correctly. See attached videos (date/time stamped) to document lights / signals functioning correctly (4:40pm – 4:50pm 8/7/2021). This points to the issue having been with renter’s tow vehicle.****Electrical issue/concerns*****
- At RV return, renter complained of interior light flickering and of (Don) receiving a ‘shock’ when attempting to operate the switch for rear stabilizer jacks.
o Owner is not aware of any issues / has had zero complaints about electrical issues in the RV from other renters. Owner has no information re: electrical setup / potential electrical issues at renter’s camp site(s).During RV return, renter (Kelly) began raising concerns w/ ‘electrical issues’ only once I expressed concern w/ renter’s (poor / lack of) communication, late pickup, late return. She stated that she would likely leave a negative review on Outdoorsy, at which point I advised that she should take whatever actions she deemed appropriate and that I will respond accordingly via the Outdoorsy platform.Outdoorsy Team - I ask that you please confirm receipt of this email & attached evidence and agree to share w/ renter when & if required. I plan to advise renter that I have submitted video evidence of functioning rear brake/turn signal lights as well as documentation of my poor experience, so I expect the renter may contact you with a request to review the evidence & documentation which I have submitted.Looking forward to your response.Thanks,Adrian duCille***********Outdoorsy Customer Support confirmed receipt of my email & responded @4:02 pm Monday 8/9/2021 as follows:Hello Adrian,I hope this email finds you well.My name is Janal from Outdoorsy customer support, and I am happy to help!I apologize for the inconvenience this may have caused and for the poor experience you had with this renter. I see that you have already claimed a portion of the security deposit. Thank you for sending in the requested information. I have issued a credit to your account in the amount of 50.00 that can be applied to your service fees. I would suggest that you leave the renter an honest review while we review the information you have sent in.If you need further assistance please do not hesitate to contact us back!Kind Regards,
Janal
Customer Supp[phone number removed]
Christian L.
5Juli 2021
Antwort von Adrian
Thank you Christian and family! It was a pleasure doing business with you! Hope you have a fantastic rest of the summer!
Erica W.
5Juli 2021
Excellent experience all around renting from Adrian. The camper was clean and comfortable for my family of four. Adrian was helpful answering all questions, was thorough showing us how everything worked and was such a nice guy! Will definitely be reaching out to him anytime we need a rental in the future.
Antwort von Adrian
Thank you Erica!!! Please keep in touch!
Christopher D.
5September 2020
Renting from Adrian was great. Very prompt responses to questions, accurate listing for the trailer. It was our first time with a trailer this big. Adrian spent the time to walk me through all the ins and outs to hook it up properly, and teach me how everything worked. He was great at accommodating extra days once we both realized I should have picked up a day or 2 before I was heading to camp.. Loved the trailer, all the comforts of home, but out in nature.
Antwort von Adrian
Chris, THANK YOU! I'm still in awe of how PERFECTLY you backed the trailer into the space when returning! AWESOME! :) Stay WELL and SAFE!
Dorothy M.
5August 2020
Everything about the RV experience was great. Comfortable sleeping and kids enjoyed the large tv and gaming options. Kitchen and bathroom very clean Aiden helpful and patient explaining options to new user. He was excellent in alerting me to delivery and pick up and I’d definitely rent again
Thank you
Thank you
Antwort von Adrian
Thanks so much, Dorothy! It was great seeing all of those smiling faces :) Enjoy the rest of your Summer 2020!
Jennifer A.
5Juli 2020
(Continued from previous post) .... and responsive! The photos were exactly what you can expect. Adrian delivered and picked up the trailer and walked me through everything we needed to do for a successful trip. I would highly recommend this RV!
Antwort von Adrian
Thanks so much Jen! I’m so happy that YOU were happy!
Jennifer A.
5Juli 2020
Our family just got back from a week long camping trip in Adrian’s trailer. Adrian was very helpful and and
Nick S.
5Juni 2020
Simply said, Adrian provides the best possible customer experience. He is timely and truly wants you to enjoy your vacation. I highly recommend him, we had a blast!
Antwort von Adrian
Thank you, Smith family! Made me happy to see you all smiling & enjoying! Hope we meet again!
Paul S.
5Juni 2020
My wife and I needed a place to stay while our home renovations were completed and after some research found Outdoorsy.com. After working through the website we were then able to be in communication with the owner of the camper, Adrian.We opted for delivery and pickup and extended our rental time twice due to our home completion date being delayed. To extend was easy but because someone else could have reserved the dates we wanted I would plan my rental dates better in the future.If you want first class treatment and personal customer service then definitely go with Adrian. He delivered the camper, set it up, did a walk through explaining all the functions and what essentials are supplied , made himself available anytime for questions, then picked up the camper all the while adhering to the health protocol that we are under. If comfort and clean are a priority my wife and I highly recommend Adrian. Customer service is top notch from Adrian and the Grand Design “Imagine” model camper is amazingly comfortable. My wife and I always wanted to try a camper like this and it could not have been any more enjoyable. Good job to Adrian! Customer service departments should all be like this. Put this on the books as a great experience.
Antwort von Adrian
Thank you, Paul & Diane! Wishing you lots of happiness in your newly remodeled home! Such a pleasure to have met you both!
