4.8
Outdoorsy MitgliedGastgeber seit April 2018
Kommunikation
4.975 % AntwortquoteAntwortet normalerweise in weniger als 12 Stunden
Über Michael Lutes
Some of our favorite activities are visiting all types of places ranging from National and State parks to virtually unknown hidden treasures such as quaint towns, rural diners, and incredible vistas and views generally unseen. We enjoy all related activities such as hiking, skiing, boating, and cookouts. We really enjoy all the neat, interesting people we meet.
4.8
Outdoorsy MitgliedGastgeber seit April 2018
Kommunikation
4.975 % AntwortquoteAntwortet normalerweise in weniger als 12 Stunden
1 Freizeitmobil zum Mieten verfügbar
Erinnerungen, die während Reisen mit dem Freizeitmobil von Michael Lutes entstanden sind
Daniel M.
5August 2020
Pride in ownership, not just a rental car mentality. Flawless experience with our trip and Mike was there the whole way (Virtually) to ensure all was well. Both receiving and turning over the RV was an enjoyable experience.
Daniel M.
5August 2020
Michael is very passionate about RVing and it shows. The RV was well maintained and very clean. He gave a very detailed orientation and stayed in touch during our trip. Overall, it was a very good experience and we plan on renting from him again in the near future!
1 Foto eingereicht von Daniel M.
Patricia D.
5Juli 2020
Beautiful RV. Owner is very nice and very helpful. I would recommend to rent this unit.
K D.
3August 2019
Listing was accurate but did not indicate that there would be a supplemental contract required, which wasn't disclosed until day of pickup (note this was not a standard Outdoorsy agreement). Also required a minimum $300 clean-up fee for camper if it wasn't returned in "same or better" condition of cleanliness, which is next to impossible when returning from a trip - a cleaning cost should be up front and baked in, we spent three hours cleaning the RV inside and out which wasn't good enough to avoid this charge. Owner was very thorough in walkthrough and in vehicle driving training, and stayed in touch throughout the trip.
Antwort von Michael
I submit this with the utmost respect for our clients frame of reference and point of view but I would like to address the concerns of this review. The supplemental contract is a summary of the actual Outdoorsy agreement meant to summarize the fine print of the Outdoorsy contract. As owners, we have the right to require vehicle-specific obligations to rent our vehicle. The Outdoorsy Contract specifically states that the unit is to be returned in as clean or better condition. "Baking-in" the cost of cleaning is an issue that does not work from our experience. It gives no incentive to the renter to keep the vehicle clean or even try to clean it up. What this review does not address is that we agreed to compensate them by reducing generator overages and mileage overages upon return which were substantial. Although I agree that the renter had stress caused to them due to a mechano-electrical fault, there was no way this problem could have been known prior to renting to them, and I would have never done so if it was an issue at the time of rental. Furthermore, I was in contact directly with them via phone trying to assist with multiple avenues and suggestions. I contacted the owner/mechanic, the camp host, and the renter to have them repaired and back on the road with an appointment the very next morning and accordingly this was done. It should be noted that the power transfer switch that was used to replace the current switch was 179.99 plus labor, and the one that was replaced was 700.00 dollars just for the part which was not the renter's fault, but I have to replace the cheaper one with the original which was our cost. The onboard generator supplied them with full power and they were assured that they would be credited 24 hrs of free generation for the inconvenience. I stressed to them the importance of safety and that eventualities occur when renting an RV. It is inherent to the adventure. It is inherent to anything mechanical. I stress at every orientation to our clients that RVing is an active adventure. It is not a vacation where one does not have to be active, proactive, and work as a team. I even say, "if you are looking for a vacation where you sit on the beach and have a waiter bring you cocktails all day, this is not the vacation for you." Also, as owners, we do not dictate the prices of the insurance. Those are standard prices set by the insurance companies at a reduced price through outdoorsy. We do require insurance, as it protects the renter for accidents etc. All of this being said, I would like to say that we would still welcome "K" to rent from us in the future. I would like to think that, in review, we were fair and accommodating and that sometimes things just are out of our control. Believe me, we want our renters and fellow RVers to have a wonderful adventure when they rent from us.
Chris F.
5Juli 2019
We really enjoyed our experience with Mike’s Fleetwood Pace Arrow! We drove it from Ohio to the Badlands and Black Hills area in South Dakota then to Devil’s Tower, Wyoming. The RV drove well, was extremely clean and well-stocked with everything we needed to hookup, camp, drive and enjoy the outdoor RV experience! We’re first time RVer’s and Mike was very communicative, fun, and beyond helpful with our questions. He clearly outlined expectations and gave us good instructions. The RV had an issue from a previous renter that could not be fixed in time for our trip, but Mike was honest and upfront about it and worked with us to make our trip comfortable and enjoyable.
2 Fotos eingereicht von Chris F.
Linda L.
5August 2018
Awesome experience and wonderful rv.
Debra B.
5August 2018
You will not find an RV of this class at a better value! It drives great, has all the bells and whistles, and is absolutely beautiful! Mike is extremely friendly, knowledgeable, and enthusiastic about his machine. If you allocate plenty of time for orientation, you will learn a great deal from Mike and have a great experience as we did. Best of luck, and safe travels!
Thanks for everything Mike.
Thanks for everything Mike.
Steven S.
5Juli 2018
Mike is a passionate RV expert owner. He was very good about communicating prior to the pick up date. Once I arrived he gave me a very thorough 2+ hour orientation to the motor home. And this is a fully loaded gorgeous 2018 model with many bells and whistles! The coach is impeccably clean and well maintained. He had it shined up and ready go in advance of my arrival. As a first time RV renter he even included some very valuable on-the-road instruction and a driving lesson before we went on our own. This extra effort from Mike gave me the confidence to drive away without concern. The RV ran great and every aspect was awesome. Slept 4 of us comfortably. Full size residential refrigerator. And the A/C is amazing. Return was simple and quick. The next time I need an RV in NE Ohio I will definitely be contacting Outdoorsy and Mike again
Jay h.
5Juli 2018
Mike has a beautiful RV and was an absolute pleasure to work with! Very easy process from start to finish! The RV was everything we were looking for and more! We are already looking for our next opportunity to rent it again!
